Refund Policy

1. Free Trial Period

All paid plans include a 14-day free trial. During the trial period, you can cancel at any time without being charged. No refund is necessary as no payment has been processed.

2. Monthly Subscriptions

For monthly subscriptions:

• You may cancel your subscription at any time
• Cancellation takes effect at the end of the current billing period
• No refunds are provided for partial billing periods
• You will retain access to all features until the end of your paid period

3. Annual Subscriptions

For annual subscriptions:

• Full refund available within 30 days of initial purchase
• After 30 days, prorated refunds available for unused months
• Refund amount calculated based on remaining months in subscription
• Processing fee of $10 may apply to refunds after 30 days

4. Refund Requests

To request a refund:

1. Contact support at support@arkhivedllc.com or 1-888-ARKHIVED
2. Provide your account email and reason for refund request
3. Refund requests are typically processed within 5-7 business days
4. Refunds are issued to the original payment method

5. Non-Refundable Items

The following are non-refundable:

• Setup fees (if applicable)
• Custom development or integration services
• Training or consulting services
• Third-party add-ons or integrations

6. Special Circumstances

We may provide refunds in special circumstances, including:

• Service outages exceeding SLA commitments
• Billing errors on our part
• Duplicate charges
• Unauthorized account access

7. Data After Cancellation

After cancellation:

• Your data remains accessible for 30 days after cancellation
• You can export all your data during this period
• After 30 days, data is permanently deleted
• We recommend exporting your data before canceling

8. Contact