Help & Support
Find answers to your questions and get assistance
Quick Start Guide
New to ABA Fieldwork Tracker? Get started with our comprehensive guide to logging hours and managing your ABA fieldwork.
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Need immediate help? Our support team is available Monday-Friday, 8AM-6PM CST.
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Comprehensive guides, troubleshooting, and best practices for using ABA Fieldwork Tracker.
Frequently Asked Questions
Find answers to common questions about using ABA Fieldwork Tracker
🚀 Getting Started
How do I create my first hour entry?
Navigate to the "Log Hours" section, fill in the required fields including date, time, activity type, and hours. Make sure to include detailed descriptions of your activities.
What information do I need to track?
Track unrestricted hours, restricted hours, individual supervision, group supervision, activity descriptions, settings, and any relevant notes for BACB compliance.
How do I connect with my supervisor?
Your supervisor will need to create an account and establish a relationship with you. Contact your supervisor to ensure they have access to the platform.
👨🏫 Supervisor Features
How do I approve trainee hours?
Go to the "Pending Approvals" section, review each entry, and click "Approve" or "Reject" with appropriate feedback.
Can I generate reports for my trainees?
Yes, use the "Generate Reports" feature to create summary, detailed, or compliance reports for any of your assigned trainees.
How do I add new trainees?
Contact support to establish supervisor-trainee relationships. We'll help you connect with your trainees on the platform.
📋 BACB Compliance
Does ABA Fieldwork Tracker guarantee BACB compliance?
No, ABA Fieldwork Tracker is a documentation tool. You are responsible for ensuring your fieldwork meets all BACB requirements. Always verify requirements independently.
What BACB requirements should I track?
Track unrestricted vs restricted hours, supervision ratios, fieldwork types, and ensure you meet minimum hour requirements for your certification type.
How do I know if I'm meeting requirements?
Use the compliance reports feature to analyze your progress. However, always consult BACB guidelines and your supervisor for confirmation.
🔧 Technical Support
I can't log in to my account. What should I do?
Check your email and password, ensure caps lock is off, and try clearing your browser cache. Contact support if issues persist.
My data isn't saving. What's wrong?
Ensure you have a stable internet connection and try refreshing the page. If problems continue, contact technical support immediately.
Can I access ABA Fieldwork Tracker on my mobile device?
Yes, ABA Fieldwork Tracker is responsive and works on mobile devices. However, we recommend using a computer for detailed data entry.
Emergency Support
Urgent technical issues affecting your fieldwork documentation?
Call 1-888-ARKHIVED or email support@arkhivedllc.com